Shipping policy

All orders are processed and shipped from our warehouse located in Texas, United States. Shipping times and costs are calculated based on this origin. We strive to fulfill orders promptly; however, shipping times may vary depending on the destination, shipping method selected, and other factors beyond our control.

You acknowledge and agree that any risk of loss or damage to the products passes to you upon our delivery of the products to the carrier. Auraah Beauty LLC. is not liable for any delays, loss, or damage incurred during transit. In the event of any issues with your shipment, please contact our customer service team at concierge@auraah.com or by phone at +1(917)443-5484, and we will assist you in resolving the matter.

For returns, we offer a self-serve return process. If you meet the conditions outlined in our Refund Policy, you may initiate a return through our website. You will be provided with a return label, which will include our Texas warehouse address. Please ensure the return is packaged securely and is sent to the address provided on the return label. For more details, refer to our Refund Policy.